What this page covers
This page applies to your account and any request tied to it. Access depends on local law and is available where local law permits. When we need to confirm identity, age, or ownership of a payment method, we may ask for documents before we act on
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a change or a withdrawal request. We keep records that matter for audits, disputes, fraud checks, and legal requests, including activity linked to Touch 'n Go, GrabPay, Boost dan FPX where those rails are used. If a rule changes, we update the text here and may
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add a notice inside your account. The policy also explains how we handle cookies, message logs, and retention so you can see what stays on file and why.
Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.