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Privacy Policy for Malaysia Accounts

This page explains how we handle the details tied to your account, device, and support requests.

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god4d Privacy Policy for Malaysia Accounts
REACH US DIRECTLY

Where to Send Privacy Requests

When you want to ask about this policy, we keep the contact paths simple. Use the channel that fits your request, and include the account email plus the change you want.

Live chat Send a privacy request through live chat if you want a correction, access copy, or deletion request tied to your account. We route it to the right team and reply with the next step.
Email request Use email when you need a written trail for consent changes, marketing preference changes, or a complaint about how your data was handled. Include the account email and the detail you want updated.
Account centre If your profile is still accessible, open the account centre to check saved details and submit edits. Some changes may need extra verification before we apply them, especially when local law or security checks require it.
HOW WE HANDLE DATA

What We Keep, Why, and How Long

We keep collection narrow, set clear reasons for each record, and remove it when the reason ends.

Data minimisation

We ask only for the details needed to open, secure, and service your account. If a field is optional, we say so before you submit it, so you can decide what to share.

Cookie use

Cookies help us remember your sign-in state, language choice, and other settings you selected. They also help us see whether pages load properly. You can clear them in your browser, though some preferences may reset.

Account security

We use sign-in checks, device signals, and session controls to help protect account access. If something looks unusual, we may ask you to verify the change before we accept it.

Retention windows

We keep records only as long as needed to run the account, settle disputes, meet legal duties, and check for misuse. When the reason ends, we remove or anonymise the record where the law allows.

Contact trail

If you contact us about privacy, we keep the request trail so we can show what changed, when it changed, and who approved it. That record helps us answer follow-up questions quickly.

Change requests

You can ask to correct, access, or delete eligible details through the support paths. Some requests need identity checks, and some parts may stay on file if a legal duty applies.

Questions About Your Privacy Policy

These questions cover the parts people usually check first: what data we collect, how cookies work, how long records stay on file, and how you can ask for a change. If a request depends on local law or a security check, we will say that plainly so you know what happens next.

We collect the details you submit when you open or manage your account, plus device and session data that helps us keep access stable. We use only what is needed for service, security, and support, and we do not ask for extra fields without a reason.

Cookies help us remember your sign-in state, language choice, and other settings you selected. They also help us see whether pages load properly. You can clear them in your browser, but some preferences may need to be set again.

Yes. Send a request through the support paths and include the account email so we can locate the record. We may need to verify your identity first, and some parts may stay withheld if the law requires us to keep them private.

We keep records for as long as needed to run the account, settle disputes, meet legal duties, and check for misuse. When those reasons end, we delete or anonymise the data where it is allowed.

Use live chat, email, or the account centre to send the correction request. Tell us exactly what should change, and attach anything that helps prove the update if the detail is sensitive.

Yes. Access, correction, or deletion can depend on local law and is available where local law permits. If we cannot complete a request in full, we explain the reason and tell you the part we can process.

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